Privacy Policy
Last updated: 22 June 2026
Forge International Services LLC (“Forge”, “we”, “us”) operates Forge Chat Central, a multi-channel conversational platform. This policy explains how we handle personal data.
Our two roles
We act in two capacities:
- Controller — for data about the businesses and people who hold Forge accounts (workspace owners, operators, administrators).
- Processor — for the conversation data that our business customers process through the platform about their own end-customers. For that data the business is the controller, and we act on its documented instructions. If you messaged a business that uses Forge, please contact that business.
Data we collect
- Account data — name, work email, organization, role, and authentication data.
- Conversation data (as processor) — messages, contact names and handles, phone numbers, email addresses, and channel metadata that flow through connected channels (WhatsApp, Instagram, Messenger, Telegram, web chat, email).
- Usage & device data — log data, IP address, browser/device information, and product analytics.
- Cookies — strictly-necessary cookies for sign-in and session security. We do not use advertising cookies.
How we use it
- To provide, secure, and improve the service.
- To route conversations and power AI assistance (see below).
- To communicate about your account, billing, and support.
- To comply with our legal obligations.
AI processing
The platform uses large-language-model providers to power automated replies and assistance. Content sent for AI processing is limited to what is needed to generate a response and is governed by our agreements with those providers. We do not sell personal data.
Sharing
We share data only with: (a) sub-processors that run the service (cloud hosting, AI providers, messaging/channel providers, payment processors); (b) the channel platforms you choose to connect; and (c) authorities where legally required.
International transfers
We are based in Bolivia and use cloud infrastructure that may process data in other regions, with appropriate safeguards.
Retention
We retain account data while your account is active and as required by law. Conversation data is retained per the customer’s configuration and our data-retention controls. Deletion can be requested — see Data Deletion.
Security
We use encryption in transit, tenant isolation, role-based access, and audit logging. No system is perfectly secure; we work to protect your data and will notify you of incidents as required by law.
Your rights
Depending on your jurisdiction, you may access, correct, export, or delete your personal data and object to or restrict certain processing. To exercise these rights, see Data Deletion or contact us. End-customers of a business using Forge should contact that business.
Children
The service is intended for businesses and is not directed to children.
Changes
We may update this policy. We will revise the date above and, for material changes, provide notice.
Contact
Forge International Services LLC — privacy@forgeinternational.net